This policy was last updated in May of 2023.

This is our Software Privacy Policy. Click here to view our Website Users Privacy Policy.

This policy applies to all products built and maintained by Encipher USA Corp, including InfinityVAULT Dashboard, InfinityVAULT for Word, InfinityVAULT for Excel, InfinityVAULT for PowerPoint, InfinityDRIVE, and all future releases of software or services.

Introduction

Encipher USA Corp (hereafter also referred to as “Encipher”, "we," "us," or "our") is committed to protecting the privacy of our customers and users (hereafter also referred to as “you” or “your”). This Privacy Policy explains how we collect, use, and share personal information that we obtain from our customers and users through our software business. By using our service, you consent to the terms of this Privacy Policy.

Information We Collect

We may collect personal information from our customers and users in the following ways:

• Account Information: When you sign up for our service, we collect your name, email address, and other contact information.
• Payment Information: We may collect billing and payment information, such as credit card numbers or other payment details, when you purchase our service.
• Usage Information: We may collect information about how you use our service, such as the features you use, the pages you visit, and the searches you perform.
• Device Information: We may collect information about the device you use to access our service, such as your device type, operating system, server, and browser type.
• Log Information: We may collect log information, such as your IP address, browser type, operating system, server, and other technical information.

How We Use Information

We use the information we collect for the following purposes:

• To provide and improve our service: We use the information we collect to operate and improve our service, to set up your account, to customize the service to your preferences, and to provide technical support.
• To communicate with you: We use the information we collect to communicate with you about your account, service updates, and promotional offers.
• To protect our rights and interests: We may use the information we collect to protect our rights and interests, such as enforcing our terms of service, preventing fraud, or investigating potential violations.

How We Share Information

We may share personal information with third parties in the following circumstances:

• Service Providers: We may share personal information with third-party service providers that help us operate our service, such as payment processors, customer support providers, or analytics providers.
• Legal Compliance: We may disclose personal information if required to do so by law or if we believe that such disclosure is necessary to comply with legal obligations or to protect our rights or interests.

How We Use Information

We use the information we collect for the following purposes:

• To provide and improve our service: We use the information we collect to operate and improve our service, to set up your account, to customize the service to your preferences, and to provide technical support.
• To communicate with you: We use the information we collect to communicate with you about your account, service updates, and promotional offers.
• To protect our rights and interests: We may use the information we collect to protect our rights and interests, such as enforcing our terms of service, preventing fraud, or investigating potential violations.

Data Retention

We retain personal information for as long as necessary to provide our service and to fulfill the purposes described in this Privacy Policy.

Please note that we retain the information we collect for as long as needed to provide our services (including marketing and communication, as described in our website and marketing privacy policy available on our website) and to comply with our legal obligations, resolve disputes and enforce our agreements (including exercising any of our rights under our agreements, such as audit and record-keeping).

We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.

Our products and other web properties are operated in the United States.

Security

We are committed to safeguarding the personal information we gather through our service by taking appropriate measures.

Our commitment to securing your personal information is reflected in the steps we take to prevent unauthorized access, use, and disclosure. We have put in place sufficient technical and organizational safeguards to protect personal data from unauthorized, accidental, or unlawful destruction, loss, alteration, misuse, disclosure, or access, as well as other unlawful processing methods.

Your information's safety and security are also contingent on your actions. If we have issued you a password to access specific parts of our websites, products, or services, you are accountable for maintaining the confidentiality of that password. Please refrain from sharing your password with anyone.

Despite our efforts to protect your personal information by utilizing Secure Socket Layer encryption when you transmit your password, we cannot guarantee the security of information you transmit to our websites. The internet transmission of information is not entirely secure, and we cannot guarantee or warrant the security of any information transmitted to us. We are not responsible for evading any privacy settings or security measures on our websites.

Your Rights

You have the right to access, correct, and delete personal information we hold about you. You may also have the right to object to certain uses of your personal information or to request that we transfer your personal information to another service provider. If you wish to exercise any of these rights, please contact us at privacy@encipher.com.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time by posting a new version on our website. We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices.

Contact

If you have any questions about this Privacy Policy, You can contact us at privacy@encipher.com.